When we discuss digital transformation, we frequently refer to technology, automation, and artificial intelligence. For digitization to succeed, something completely different is also required: the appropriate corporate culture This is where your IT department comes in.
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Innovation is the keystone of future business success
In the next 25 years, whether or not your company succeeds will be determined by innovations that add value to your customers. It’s no surprise, then, that no business can afford to ignore the need to improve digital processes. In the digital world, The IT department is responsible for laying the groundwork for innovations. Because it has the tools, technologies, and know-how to create the digital transformation’s innovation engine. This extends far beyond the traditional boundaries of information technology. To do so, the IT department must assume a leadership position. This cultural shift, as well as the resources required, should be factored into your planning.
Customer focus is the engine that drives creative thinking
The IT department must, above all, During the digital transformation process, place a greater emphasis on customers than before. The degree of digitization is reflected in this emphasis. Because the combination of these two factors will have a significant impact on your company’s culture. As a result of digitization, your IT department will work closer to the customer and create new direct interaction models with them, Occasionally, even in cooperation with them.
Collaboration is in higher demand than it has ever been
IT teamwork will be far more important than before in the digital transformation. To drive IT initiatives and focus more on corporate stakeholders and customers, new cross-functional teams will emerge. This evolution will quickly become second nature to your IT team, bringing them closer together. Small teams of three to five people, combining various IT functions, are the best fit. The IT silos will naturally disappear in this manner. The best part is that this model is far more effective than any traditional vertically structured process organization!
IT culture spreads from company to company like a virus
The next logical step in digital transformation is to create a business-centric IT culture that sees the company as a whole. What role does technology play in enhancing the customer experience? How does it make the work of the company’s most important people easier? How does the IT department use digitization to gain loyal and satisfied customers? How can we make IT systems more user-friendly and efficient? Answering these questions is the first step in a change process within IT operations that will have a significant impact on your employees’ internal perspectives as well as the public perception of IT. And this new, more positive, business-oriented mindset is contagious, spreading across IT (ideally).
There is a need for new skills
In the process of digital transformation, Specialist knowledge and specialists in the field of technology will be required by the IT organization. However, additional skills are required in order to promote the new corporate culture and, at the same time, a stronger presence of IT in the company. Financial planning, CRM, communication, creativity, and corporate program management are all skills that your IT staff will need in the future.